I contacted this agency to help my mom, sisters, and me deal with a very volatile inheritance conflict. Guillermo Lasillo, Spanish Speaking Mediator responded immediately to my email. He attentively listened to my concerns. However, he respectfully told me he had to hear my mother’s concerns first before meeting as a family. He went on and beyond the call of duty to call my mom spending unpaid time. My mom and two sisters refused the mediation process. There was no unification of resolution. However, Mr Lasillo was always professional, supportive, sensitive, and patient without taking sides. I am very grateful for his attempts in providing intervention, promoting peace not war within my dysfunctional family system. I highly recommend his level of expertise.